Privacy Policy

Your privacy is important to us at Cozygum. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect information you provide voluntarily, such as:

Contact Information: Name, email, shipping and billing addresses, phone number
Order Details: Products purchased, order date, payment method
Account Information: Username, password (if you create an account)
Payment Information: Credit or debit card details are processed securely by our partners; we do not store full card numbers
Customer Support: Information you share when contacting us

We may also collect information automatically about your visit:

IP address, browser type, operating system
Pages viewed, links clicked, referral source
Date and time of visit

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Respond to customer inquiries and provide support
Improve our website and shopping experience
Send important service notices and, with consent, marketing emails
Detect and prevent fraud and comply with legal requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Trusted partners like payment processors, shipping carriers, and analytics providers
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In case of mergers or asset sales

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookies in your browser settings, but blocking them may affect website functionality.

5. Your Rights

Depending on your location, you may have rights including:

Accessing and correcting your personal information
Deleting your information (subject to legal obligations)
Opting out of marketing communications
Data portability or withdrawing consent where applicable

To exercise any rights, contact us at support@cozygum.com. We may need to verify your identity before acting on requests.

6. International Data Transfers

If you are outside our main operating region, your data may be transferred to servers in our country. We take steps to protect your information according to this Privacy Policy.

7. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect information from children under 13. Contact us if you believe we have inadvertently collected such data.

8. Updates to this Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continuing to use our website after changes indicates acceptance.