Return & Refund Policy

At Cozygum, we want you to be satisfied with your purchase. If you're not completely happy with your order, please review our return policy below.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

Unworn, unwashed, and undamaged
Original tags and packaging are included
Free from stains, odors, or signs of use

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

Final sale or clearance items
Personalized or custom-made products
Gift cards
Certain accessories for hygiene reasons

Quality Issues

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos showing the problem

If the issue is confirmed, we will offer a replacement, refund, or other appropriate solution.

Return Shipping

For defective or incorrect items, return shipping costs will be covered by Cozygum.
For returns due to personal preference, incorrect size selection, or change of mind, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.