Shipping & Handling

Thank you for shopping with Cozygum. We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping times, and delivery policies.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day. During peak seasons, promotional events, or periods of high order volume, processing times may extend to 3–5 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that shipping times begin after your order has been dispatched, not when the order is placed.

Shipping Time Estimates

United States

Standard Shipping: 5–10 Business Days

International Orders

Canada: 7–12 Business Days

Europe: 7–15 Business Days

Australia & New Zealand: 7–15 Business Days

Asia: 7–15 Business Days

Other Countries: 10–20 Business Days

Delivery estimates are provided for reference only and may vary due to customs inspections, carrier delays, weather conditions, local holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, package weight, and shipping method selected.

From time to time, Cozygum may offer free shipping promotions. Any applicable free shipping offer will be displayed on our website and applied during checkout when the requirements are met.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may require 24–48 hours to appear in the carrier's system after shipment.

For international orders, tracking updates may be less frequent while the package is in transit between countries or undergoing customs clearance.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These fees are determined by local authorities and are the responsibility of the customer.

Cozygum has no control over customs procedures or associated charges and cannot predict the amount that may be assessed.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately.

If a package is returned due to an incomplete or incorrect address, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages

While we work closely with our shipping partners to ensure successful delivery, occasional delays may occur.

If your package appears lost, significantly delayed, or arrives damaged, please contact our support team with your order number and tracking information.

We will work with the carrier to investigate the issue and assist in finding an appropriate resolution.